1. Return Eligibility

• Unopened and Unused Products: We accept returns of unopened and unused products within 30 days of purchase.

• Proof of Purchase: A receipt or proof of purchase is required to process a return.

2. Return Process

• Contact Customer Service: To initiate a return, please contact our customer service team at sales@aestheticnutritionglobal.com with your order number and reason for return.

• Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return the item.

3. Return Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.

• Shipping Method: We recommend using a trackable shipping method to return your item. We are not responsible for returns lost in transit.

4. Refunds

• Processing Time: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.

• Refund Method: Refunds will be issued to the original method of payment.

• Partial Refunds: Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange a defective item for the same item, please contact our customer service team.

6. Non Returnable Items

• Some items are non-returnable, vouchers purchased online.