Frequently Asked Questions (FAQs)
For Aesthetic Nutrition Global PTY LTD
1. What products do you offer?
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We offer a range of high-quality supplements, nutrition plans, and fitness plans designed to help you achieve your health and wellness goals.
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2. How can I place an order?
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You can place an order directly through our website. Browse our products, add your desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
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3. What payment methods do you accept?
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We accept various payment methods, including credit/debit cards, Payment Links, and other secure payment options.
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4. How long will it take to receive my order?
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Delivery times vary based on your location. Typically, orders within South Africa are delivered within 3-7 business days. You will receive a tracking number once your order has been dispatched.
5. Do you offer international shipping?
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No, we will offer international shipping to many countries soon. Shipping costs and delivery times will be calculated at checkout based on your location.
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6. Can I track my order?
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Yes, once your order has been dispatched, you will receive an email with a tracking number and instructions on how to track your shipment.
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7. What is your return policy?
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We accept returns of unopened and unused products within 30 days of purchase. Please contact our customer service team to initiate a return. Note that return shipping costs may apply.
8. How can I contact customer support?
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You can reach our customer support team via email at sales@aestheticnutritionglobal.com or through the contact form on our website. We strive to respond to all inquiries within 24-48 hours.
9. Are your products safe to use?
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Our products are formulated with high-quality ingredients and are manufactured in facilities that adhere to strict quality control standards. However, we recommend consulting with a healthcare professional before starting any new supplement or fitness program.
10. Do you offer customized nutrition and fitness plans?
Yes, we offer customized nutrition and fitness plans tailored to your specific needs and goals. You can find more information and sign up for a personalized plan on our website.
11. How do I sign up for your newsletter?
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You can sign up for our newsletter by entering your email address in the subscription box located at the bottom of our website. You’ll receive updates, special offers, and valuable health and wellness tips.
12. How do you protect my personal information?
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We use advanced security measures to protect your personal information. For more details, please refer to our Privacy Policy.
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13. Can I update my account information?
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Yes, you can update your account information by logging into your account on our website and navigating to the account settings section.
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14. What should I do if I forgot my password?
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If you forgot your password, click on the "Forgot Password" link on the login page and follow the instructions to reset it.
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15. How can I provide feedback or suggestions?
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We value your feedback and suggestions. Please contact us through our customer support email or the contact form on our website to share your thoughts.
If you have any other questions or need further assistance, please don't hesitate to contact us. We're here to help you achieve your health and wellness goals!